In case of emergency, always call 911

Penfield Ambulance provides basic life support services to the Town of Penfield, and to surrounding towns when requested by them for "mutual aid."

We work with Paramedics from the Southeast Quadrant and other agencies to provide advanced life support services to our patients.

If you have a sick or injured person, please call 911 to request our ambulance to be dispatched, since we are equipped and trained to deal with medical emergencies.

Do not attempt to drive a very sick or injured person to the hospital in your car.

Be prepared for emergencies:

  • Make sure that your house number is clearly marked and visible from the roadway, and not hidden behind bushes or trees. Display your house number on each side of your mail box. At night, put on all your outside lights.
  • Make sure that the ambulance crew has adequate access to the room where the patient is located, and remove unnecessary furniture or obstacles.

Community Services

The following services are provided at no charge for Penfield residents:

  • Blood pressure checks at our base
  • First aid for walk-in patients
  • Loan of canes, crutches and walkers (wheelchairs may be available for loan from the Masonic Service Bureau, 979 Bay Road, Webster, NY, (585) 671-9730)

If you are part of a group and would like to arrange a tour of our ambulance base, please contact us.

If you need medical support at community events, please complete the form below, and send it to us by mail or e-mail.

Please remember to dial 911 in any emergency.